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    Shaan Khan

    Hi there, I have followed these exact steps multiple times, but it doesn't seem to be showing up on my website. I have no age or country restrictions on my page, I have whitelisted my website on Facebook and even on my AdBlock (in case that was the issue), even disabled Shopify's messenger icon so I could see this one – but still nothing. Could you suggest any help, please?

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    Dominique Martinelli

    Hello,

    Does the facebook messenger app have to be installed in order for this to work? I've placed the code in several times but nothing seems to work.

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    Kimm Ghy

    Hi, i was following your tutorial… but in my codes on shopify (under "Body") there is nothing about Facebook messenger… so how do i know where to paste the code then?

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    Mujexxx

    Hy, thank you so much for taking the time to make this video, It worked perfectly but only for desktop, does not load on phones.. 🙁

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    G SAM

    hey thanks for the video 🙂 question do we really want to show our real name though? when they click on the icon it says your name rather than the company? do we have to create a new fb account rather than just a page on our personal account? Thankyou

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    Bhagyashree More

    I did the same steps as it's shown in the video but I am not able to see the facebook messenger bot icon on my website. In Des 19 is anything updated in Shopify because of which it's not showing the icon?

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    DaffynPenguin

    I've whitelisted my website domain on Facebook messenger, but I have a debut theme so the theme file looks different. I've tried pasting the code below Body but nothing happened?

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    Emanuel Wong

    For some reason, the chat plugin only works on chrome (both on web and mobile). It doesn't appear on safari (both on web and mobile). Any ideas on why this is the case?

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    Stefan Hansen

    THANK YOU SO MUCH!! Best AND easiest Shopify tutorial I have seen and I have seen a lot!! IT JUST F*ING WORKED!

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    Rommel Rosendo

    for some reason this isn't working on my website, does this method have known conflicts with shopify apps?

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    Stefstef Christophe

    How does it look on mobile though because when I put in the code the pop up message instead a box with an x appeared and when I clicked on the icon it told me login and then the page wasn't found ?

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    Kelvin Yu

    Hi, great video. I followed all the steps but I unfortunately can't get it to work and I don't know why! I followed all the steps here.

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    Inspector-Tech

    Yeah doesn't work for me either. Followed the steps but not working. Maybe other shopify apps I'm using are interferring??

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    Nicolas adt

    Hello i'm french , thank u but it s not okay : i put the code after the "body" but after nothing on my store

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    Vlixco Goods

    hi, i am here with other problem. my site is not showing the menu button. like shop, catalogue. it is not showing anywhere. it is vlixcogoods.com pleaseee helpp:(

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    Maria Layug

    Hi thanks for the tutorial. The code worked on my deskstop. However it didn't seem to work on mobile. I check out my website on my phone but I don't see the fb messenger icon on my website.

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